Invoice ever!
So, I was here years ago in early college asking questions and now I am back post college.
So, we contracted a call center and operations team to run our business.
Operations team ended up telling the call center (who was on a PAY PER PERFORMANCE CONTRACT) that we would pay $1500 because our calls were not targeted enough and not converted (which to us is BS, because we copied a previous working model perfect)
The call center ended up wanting that $1500 in "time costs" because we didn't bring in sales. We said not in the contract.
They complained but we proceeded. Our relationship with them lasted 3-4 weeks under a very clear contract.
We just got a an invoice asking for 38k. Yep, 38 GRAND, $38,000, payable in 3 days.
The CEO of the call center he was going to "ruin us" and it was his mission too, threats left and right.
He has enough money to take us to court, we are in CA he is in Ill. However, we only owe him about $450 under the contract. He is pissed because he lost employees and salary costs, we lost 10+ in marketing.
He was cheating us on the phone calls, going straight for upsells on our products and not even selling our stuff. We called in and under contract own the recordings.
So, we are NOT going to pay the invoice because he knows we don't have the money and he is pushing to take us "down."
What do we do? BTW, we have everything archived in paper and emailPlus, skype convos and own the recordings that they wont hand over.
Should I cut off communication with them? Tell them no (already tried)? Ask for something...?
Advice?

