They are working on it as we speak; I have heard several things, including offering the current tenant's new landlord money for his deposit at his new apartment. The guy is a bit of a nutjob, moving between totally agreeable and paranoid crazy person. I don't believe this is the rental agency's fault at all; they only found out he was not preparing to move several days ago when they sent someone over to check for damage, repairs required, painting, etc. I am just in the wind right now. What can my agency do to this guy if he refuses to go?