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  1. #1
    Join Date
    Dec 2009
    Posts
    3

    Exclamation Never Refunded but Receipt Says Cash Refund

    My question involves a consumer law issue in the State of: Maryland

    Hi everyone! I'm having trouble with this situation. So I purchased some items from Dick's Sporting Goods in September that was at least $160. I ended up returning all the items a few days later. It was a smooth and quick process and I thought the refund was to my bank account. A couple of days, I checked my bank account and the funds were not returned so then I waited about 2 1/2 weeks to check again but still nothing refunded.

    Then I proceeded to call the store and they said they can't help me because I had lost my receipt but if find it then they could do something. Well, I couldn't find it and then I called my bank which I was then told to file a claim even without receipts. They also gave me temporary credit because they saw the amount that I purchased. A day or two later I find the receipts and I immediately called my bank but they said that the claim has already been filed and to keep the receipts for future reference.

    Later, I was prompted to fax my receipts and then I discovered that the receipts had said that I received a cash refund which is false. I never received anything because I remember the associated had asked me to swipe my card and do the regular process of returning items when paying with a credit/debit card. My bank just tells me to write a statement along with my fax and so I did.

    Now, I have a letter saying that there was no error within this whole process and that they will be reversing the temporary amount of money given to me previously. I contacted my bank as soon as I read this and they said they have nothing to do with this situation anymore. The representatives instructed me to call the company and so I called the local store where I purchased the items. The manager told me that it is impossible that could have happened because the system would have flagged if they were over in the register. He then told me to come in and show him the receipts so he could fax them to corporate. I came in and another manager,not the one that I spoke on the phone with, told me that there is no way for him to send it to corporate so it would be better for me to call them and then he told me the same thing the other manager told me. Basically, I went to the store to find out the same information and mislead on what to do. Anyways, what else can I do or what will happen? This is a lot of money to lose so I'm really worried. Thanks

  2. #2
    Join Date
    Sep 2005
    Location
    Behind a Desk
    Posts
    98,846

    Default Re: Never Refunded but Receipt Says Cash Refund

    About the only way this could have happened as you describe would have been for the store clerk to pretend to process your return to your credit card, while pocketing the money after you left. Did you originally pay with a credit card or debit card?

  3. #3
    Join Date
    Mar 2007
    Posts
    9,096

    Default Re: Never Refunded but Receipt Says Cash Refund

    I agree.

    I would consider contacting Dick's Sporting Goods LP department.

  4. #4
    Join Date
    Dec 2009
    Posts
    3

    Default Re: Never Refunded but Receipt Says Cash Refund

    I paid by my debit card.

    That is what supposed as well because if they system would catch it then there would be no problem. I know for a fact there are cameras at the register but I'm not sure whether or not they still have a tape from September. I have contacted the Dick's Sporting Goods Coporate and Customer Service Dept. but they have been telling me to leave a message (which I have) or that I'm being transferred to a different number.

  5. #5
    Join Date
    Sep 2005
    Location
    Behind a Desk
    Posts
    98,846

    Default Re: Never Refunded but Receipt Says Cash Refund

    Video would be helpful, but even without video they'll have something - for example, they'll have the records showing who processed the return, and they'll also have the cash register tapes (likely in both paper and electronic form).

  6. #6
    Join Date
    Dec 2009
    Posts
    3

    Default Re: Never Refunded but Receipt Says Cash Refund

    On my receipt it does say who process the return but right now I kind of doubt that they will view the tapes... I guess I just have to wait for them to reply to my messages until then thanks for the replies! I'll post if I need any further help. Thanks again!

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