My question involves a consumer law issue in the State of: California.
My fiance purchased a ring from a certain jeweler worth $2,300. The ring first needed to be sized and when we dropped it off they, the jeweler, (1) admitted that they forgot to write down whether or not my fiance paid for the ring size but demanded $20 anyway, then when I picked it up they (2) forgot to polish it, which meant I needed to come back the next day. Next day I noticed that (3) they had scratched the band causing a diamond to become loose. They admitted to damaging it but I had to be very firm with getting them to fix what they did to my ring. They tried to say I need to get used to gold being a soft medal. What?!? And that they couldn't fix too closely because it would soften the gold and cause the diamonds and band to become too unstable. My ring was damaged. They fixed it to the best of their ability and weeks later the center stone became loose. I took it in and the following week when i picked it up they had (3) internally fractured the center stone and (4) ruined the setting. They denied it at first, and then the jeweler came out and admitted that what happened was a result of too much concentrated heat in one location.
Basically, we have lost our trust with this jeweler and are simply asking for our money back. They can keep the ring, we just want a fresh start with a new jeweler. They say they can't break the contract as this was a custom designed ring. Didn't they break it when they continuously damaged the ring? It says nothing about what happens if the jeweler keeps decreasing the value of the ring. They've offered to replace the center stone but what about the band and the side diamonds? We are willing to go through the Better Business Bureau, Call 3 - Kurtis Mong, or even small claims court. We just want our money back. What does the law say about something like this?
THANK YOU!!!

