My question involves a banking matter in the State of: California
I apologize in advance as this is a long one.
My wife is a physician and very recently (in the last couple of weeks or so) the medical management company she has contracted with to provide various services (billing, collections etc.), deposited checks made out to her company worth a total of over $10,000.00 into their own bank account without our endorsement or authorization. We have always put her checks into her business account at her bank and then paid them.
We spoke to their bank manager two days ago and she said she would look into it and sounded quiet nervous. We also said we wanted her to take a look and see if this has happened before since we are now fairly certain that it has happened before.
She called back today and said that she had talked to the party responsible and that this person had said we had worked everything out. This is simply not true as we have not worked anything out with the management company and are obviously quite angry with them.
When queried, the bank manager said she could do nothing further unless we supply her with the date(s) that our checks were deposited into her bank. Obviously we can't do that as the management company has no desire to tell us that information. She also said that to look back and see if this has happened before, she would need to know the all the past deposit dates and check amounts. This is completely ridiculous since how are we supposed to provide any of this information if we have been defrauded? If we never saw the checks to begin with, how would we know this?
My question is: What is the bank's responsibility in all this and what should we do now? How do we proceed since it looks like their bank is stonewalling us?