State : Illinois
One of our client took his vehicle in 9 times for the exact same problem starting at 4,000 miles. Each time the dealership verified the concern and replaced a part(s). The last time he was in, the dealership informed our client that Lexus was aware of the concern and was working on a fix but didn’t have a fix at this time. Before we can sue Lexus, they make us go thru NCDS (National Center for Dispute Settlement) so we did. I just got the decision where a 3 person arbitration panel found the vehicle was defective and the defect substantially impaired the value of the vehicle but that it wasn’t unreasonable the number of times our client took it in for repair. If 9 times and an admission by Lexus that they can’t fix the problem is not unreasonable, then I have no clue what is.

