My question involves a consumer law issue in the State of: CA
A month ago my boyfriend and I purchased a new car that was intended for my use. The loan is in both of our names ( I am the cosigner) and the registration reads Him "OR" Me.
A week after the purchase the entire audio system went out so I took the car back to the dealership to get fixed. I was given a loaner car and was told that the car will be ready in 5 days. In the meantime, my boyfriend, who is in Hawaii for 2 weeks, and I get in a big argument. On the day that my car was suppose to be finished I didn't get a call from the service department so I called them myself. I was told it's not ready yet, however, if it was I am not able to pick it up because my boyfriend told the service manager not to release the car to me! I was very upset and called the sales person who sold us the car as well as the finance manager to let the service manager know that i am the owner of the car as well. Neither of them did anything and just kept saying they will call me back.
When the service manager kept saying that my boyfriend's name is the only name in their system and the finance manager was not returning my calls, I contacted the Sales Manager and asked him to mail to me a copy of the contract and all other documents because my boyfriend had the original copy and he made up an excuse why it can't be done at this time.
After a week of no returned calls or any explanations why they are refusing me my car I called in to say that I am coming to pick it up and even though the service manager is telling me I am not in the system all he has to do is look at the piece of paper taped in the window from the DMV. So they tell me not to come ( i do have to drive 80 miles there) because the car is still not ready because the part is coming from overseas and it will be another 3 days. I called in 3 days later and was told by the cashier that the car was picked up by my boyfriend 3 days ago! I remind them that i still have their loaner vehicle and they didn't even realize it and just asked me to drop it off.
So my question is: isn't it against the law to refuse to give me my car back even though I am the cosigner but I AM on the registration?