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  1. #1
    Join Date
    Mar 2009
    Posts
    3

    Unhappy Denied Unemployment Benefits

    My question involves unemployment benefits for the state of: Georgia

    I was denied unemployment benefits due to call avoidance policy. The policy states if you transfer a call the penalty is critical conditional or up to termination. Critical condition means-you are put on probation for 6 months and you can not have any incidents within the 6 month period if so you will be terminated. I transfer a call 3 minutes before my shift end due to paperwork which needed to be completed and a requirement to hand when my shift end. It takes 3 mintes to complete each form. This was first time i have ever transfer a call before the end of my shift. i never received a verbal or written warning. I was fired. the employer stated they inform me of this policy. My manager sent out a email of the call avoidance policy 1 day after the incident occured. I did not recall the details of this policy until she sent the email to my team. I was told at the time i was hired this policy was given to me. i was hired with this company in 2007. Please adviced if it would be worth filing appeal for my unemployment benefits. If so any adviced on typing up an appeal letter?

  2. #2
    Join Date
    Sep 2005
    Location
    Behind a Desk
    Posts
    98,846

    Default Re: Denied Unemployment Benefits

    There's little reason not to appeal; the worst that can happen is that they'll say "no" again. You can try to make the case that the company didn't adequately instruct you either of the rule or that the consequence for a first offense would be termination.

  3. #3
    Join Date
    Mar 2009
    Posts
    3

    Default Re: Denied Unemployment Benefits

    Hello Mr Knowitall,

    My hearing was schedule for today and the employer decline the phone hearing so the appeal officer stated she will be hearring my testimony only. I stated to her the call avoidanve policy is first offense critical condition for 180 days without incident, if an incident occurred it will lead up to termination. 2nd offense of the call avoidance policy would be termination. she also asked if i received a warning from my employer for the first offense and i stated to her no. i was terminated. and she said that was all the questions she wanted to asked and i told her in my closing argument how i received several top performer certificates and the number performer on my team. and she said i will get her decision in the mail.

    My question to you is although the employer denied to appear for the phone hearing is it likely i will win my case?

    Thank you,


  4. #4
    Join Date
    Sep 2005
    Location
    Behind a Desk
    Posts
    98,846

    Default Re: Denied Unemployment Benefits

    When the other party doesn't participate in an appeal it generally improves your chances, but it's far from a guarantee of victory.

  5. #5
    Join Date
    Mar 2009
    Posts
    3

    Default Re: Denied Unemployment Benefits

    Hi Mr Knowitall,

    I want to let you know i won my unemployment claim. Thanks for telling me which route i should go to fight the appeal.

    Thank You,

    Brenda

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