My question involves a consumer law issue in the State of: Texas
I signed up online for verizon FIOS(internet service) last year (June 2008). I got an email from them about when the technician is scheduled for setup. That so far has been the only email from them on my account. Whenever I have called customer support asking about my bill, they are unable to pull up any information about my bills so far other than my account number. I get re-routed to different departments but the end result is that the issue does not get resolved. I have also emailed them saying I would like to register for viewing my bill online(as I was told by customer service that my account can only have online statements) and gave my account number from their website. A representative asked me to call back as they needed further information. I called customer service again multiple times but was put on hold. So i emailed back saying I am unable to talk to anyone to resolve my issue and gave my number and asked them to call back. They emailed back and said that they will intimate me once the issue is resolved. As of today, I still cannot view/access my bill. Also, I dont think am paying as I checked my credit card statements and I see no withdrawals from verizon(assuming i signed for automatic bill pay..which, since it is been a while, i am not sure).
My question is the following: I am willing to pay all the amount due. What is the best way to resolve this issue so i do not pay any additional fees other than the internet service charges. Also, once they figure out the issue, will this adversely affect my credit score?
I really appreciate any inputs you can provide me.