Not a one single former resident with a deposit complaint has written to me personally in order for me to try to find a resolution to their deposit issue. This will not bode well for you in the event you bring suit against MBS for not returning your deposit. One of the requirements in order to be awarded 3 x the amount of your deposit is if it was not refunded in "bad faith". My attempt to help you would not be viewed as "bad faith".
Also, for your information,I do not need any private information from you at all to look into your deposit refund -- I only need your former apartment community name and your apartment number + the date you moved out. That's it - after I am given this information I have all the rest.
Good luck on your issues.