You're in an apartment. You can hear your neighbors. That happens. So you politely approached your neighbors about the noise and they told you what? When that didn't work, you approached your landlord about the noise and your landlord did what?
You told your landlord "I have no heat." Your landlord said, "I can give you a couple of space heaters. Will that be good enough?" You said, "That's fine with me." Then your family member said, "That shouldn't be fine with you," so you went back to your landlord and said, "I would like the furnace fixed," at which point your landlord told you what?

