Quote Quoting rid
View Post
thanks for getting back. agreed to not return anything else there, but do you count trying to make the last return straight as a return? One thing I am concerned with is that they have not credited the refund on the cc yet, so I was wondering if this means that they really are NOT sleeping.

actually, thinking about it some more: all the store has to do is NOT credit the cc back once they find out the product is not the same. Then I bought the darn thing. So one question is: when a store does a return trans at a register and gives the customer a receipt of that return, does that ALWAYS mean that the cc gets credited?
I would still try to go and make everything right.

This does happen occasionally... now, having said that, if this established a pattern of returns for products significantly lower than the returned items, this could be seen as repeated incidents of retail fraud.

I will give you two real life examples from my days as a manager at a now defunct electronics retailer.

One, a kid bought a handheld portable gaming device to replace a broken one. the new one wasn't working either, so mom brought it back for an exchange. Unfortunately, mom, who didn't know better, put the old one in the new box. We caught the differences in serial numbers, mom was appalled and quickly returned with the new product... because she honestly made a mistake. No harm, no foul.

Two, a guy bought a television of the same manufacturer as a TV he had purchased several years before. He decided to return the new TV under the return policy. However, my team checked the serial numbers and, somehow, the old TV found it's way into the new box...

In the second case, fraud was obvious... the packaging material had actually been cut to fit the older TV... and the remote actually had FOOD in it.

Anyway, we told #2 that we wouldn't accept the return of the old TV... and, if he had just taken it and walked away, wouldn't have had a problem. However, he decided to harass both my staff and myself and INSISTED that this was the new TV.... even after I showed him that the serial number was from his previous purchase...He ended up being arrested for retail fraud.

It is all in your attitude and your relationship with this retailer. If this is another in a long list of "mistakes", each one takes on less and less credibility.