My question involves insurance law for the state of: California
My daughter has been having a slew of problems with her medical insurer. They have denied service, but have not responded as to what her recourses are. She was told that she has been assigned a caseworker from their Appeals and Grievances Department, but we have not been able to get that individual to respond to emails or phone calls. When I called this morning another woman--whose name I was given as being involved in the case -- was exceedingly rude and basically told us to find someone else to help us.
I have never had the experience of having an insurer be so intractable. I would like to complain about the lack of service but have been unable to determine who would actually oversee them, and not be part of their problem. Hospitals have a patient liaison. Do insurers have someone looking out for the customer?