Yes it was.
Yes it was.
Ok, log onto your seller account on eBay.
Go to My eBay summary page.
On the left side, about 3/4 of the way down the page.
CLICK on DISPUTE CONSOLE
Find your item, file a very detailed dispute with eBay. eBay is very good at figuring these types of things out. Just go into all the detail you can.
The only concern I have is that it may be older then 90 days.
I am actually in shock that PayPal charged you back. This is the first I ever heard of such a thing.
I would go the eBay route for now and see what they can do for you.
Good luck, I hope that eBay can help you.
A quick google search will tell you that paypal and ebay are both quite well known for this type of thing, unfortunately.
If you go to the sellers' forum on ebay, they also have a lot to say about how transaction resolutions are handled (or not) both at ebay and paypal.
You really should take them to court. I'm wondering if you can't take them to court in your own state using the long-arm statute, since, buying from you, they were transacting business there? It's something to look into.
Hell, I'd take 'em to court just on principle.
After getting some advice from a legal agency, they said the best thing I can do right now is send them a "demand letter" and wait 30 days for them to respond. If nothing happens that's when we go to small claims court.