My question involves an arrest warrant from the State of: Florida
I am very displeased with Avis. My boyfriend & his mother rented a car about 2 months ago with a contract of one week. They quickly realised that they would be needing the rental for a longer period of time than originally thought & therefore called to extend the rental. After about 3 or 4 times of calling to extend the rental, a customer service representative told my boyfriend that he doesn't need to call anymore, just bring the car in when they no longer need it. Well, he went this morning (11 June) to return it and lo and behold the car had been reported stolen & an arrest warrant issued for my boyfriend's mother. Even though they are there returning the car that is clearly NOT stolen, they say that there is nothing that can be done about the arrest warrant, nor can they pay their bill. This warrant should have NEVER been issued in the first place as my boyfriend called repeatedly to extend the rental. Now they are in a pinch because they are not US Citizens & therefore have no idea what to do about this - don't even know where to start.
It is my sincere hope that Avis will attempt to remedy the situation because this is THE COMPANY'S FAULT. However, they told us that there's nothing they can do and that once a warrant is issued, it won't go away. My boyfriend and his sister are going to go to the police station and see if they can get more information. Honestly we're just scared that this has already escalated beyond something that can be taken care of easily. My "mother-in-law" is here on vacation presently and will be leaving the country in a couple weeks. What happens if she tries to leave? Will they arrest her at the airport?

