Hi! I am looking for any advices to help me to get my Mom’s money back from the bank.
My mom noticed that she missing $160 on her checking account. She went to the bank a few times, but no one really tried to help her. They just print out her statements and tell her figured out everything on her own, or pay bank 25$.00/hr if they need go more then 3 month back. Later in addition to 160.00 she notice that she missing another 300.00. She went to the bank, and again no one really try to help her to figured out what is going on. When I went to the bank with my Mom, the manager couldn’t find where is 160.00 , she went back to 2005, and everything looks fine, so no checks have been written or withdrawn was made this amount. However, 300.00 shows as atm withdrawn, and it looks like my mom drive there every second day withdrawing 300 each time, so 900 for a month. My Mom lives on social security and her income is 600 for a month! All her past history shows that she withdraws cash only 1-2 times in month, never three. What really happened she tried to withdrawn, but atm didn’t give her money one time, however it was withdrawn from her account. Management told that they are not going to give any money back, because on ATM it is pass 2 month ( she went to the bank immediately when she received her statement) and 160.00 they don’t any record of this.
So is there anyway she can get her money back? I am willing to contact BBB, TV stations and newspapers, but will it work? Bank is local, it is Hillcrest in Kansas City.
( English is my second language, so please be patient with me) Thank you!

