I'd start by calling again and asking 'the lady' to put her supervisor on the phone. Keep going up their chain of command until you can get thru to someone with the authority to release your car free of charge. Be sure to keep telling them that the LAST time they made this mistake you were given your car back without paying. Talk to your condo's management company - have THEM contact the towing company to have your car release for free. I'd also make a formal written complaint to your HoA regarding the situation and ask that the location of the decal have some uniform guidelines so this does not happen a third time or to your neighbors. Depending on the rudeness and lack of cooperation you get from the towing company you might also consider asking the HoA to find a new service provider.

