Quoting Happy Trails ... Personally, I would call them and inform them of the mistake (if that is what it is), but that's just me and probably SJ. ... Yes; if she doesn't clear this up, it could really mess up her relationship with this credit card company.
I passed along the info...she called during her lunch break and as Happy Trails said, they just hadn't re-applied her charges. Their investigation was still pending. Thanks fellas