You beat me to the punch aaron, I was going to post that article...heh
http://online.wsj.com/article/SB1203...onsub_page_one
Those are exceptions and not the norm. Most companies have many specific guidelines and procedures for Civil Demand which are followed carefully.
I am not so sure that this is actual company policy....don't take it as gospel.Lord & Taylor, for instance, never follows up civil-demand letters by suing suspected shoplifters, its loss-prevention manager said in deposition about a year ago, citing the cost of going to court.

