This is a painful story for me, so I will cut it short.
Some items were stolen from my checked luggage. I flew United from Rome to Dulles. My bags were opened by the Security agents in Rome, and they took my accessories (jewelery, both silver and gold, key chains and silk scarf, etc). The stuff is not that expensive but it has sentimental value and they were mostly gifts. I am seriously hurt and disappointed.
The value of my items are about 100 USD for the silver items, and perhaps 200 USD for my gold chain. I know the value is very small, but I dont care, this is not right and they should not just relieve themselves from this responsibility.
I called United, they referred me to TSA, I called TSA, they referred me to Customs. It is a vicious circle. No one wants to take responsibility. I dont know what to do. I want to act quickly before time runs out. I dont know where to go to file a claim, no one wants to direct me to the right person to speak with. I will appreciate your help pls.
PS. I only realized the items were missing when I went home, not at the airport, the items didnt weigh more than a pound and I didnt notice they were gone until I opened the bag at home.