Maryland:

I returned my computer twice in the same month to have Dell repair it. On the second occasion the technician erased my hard drive without my permission. Under the warranty I am required to backup all information on my hard drive before having them fix it, however, the problem with my computer was that it was impossible for me to turn it on, therefore not allowing me to back my hard drive up (all of this was explained to the technician via phone). Thousands of dollars of software and valuable information has been erased. Are they allowed to do that without my permission?