Hello,
I would like to have some advice. We just moved out of an pat in Chapel Hill, and prior to moving out we spoke with one of the office people for our apts about carpet cleaning. Since we were UNC employees, we were told initially that we were allowed a free $50 carpet cleaning. Upon leaving we confirmed verbally that this could be applied when we moved out. We received a bill that charges us for $40 for carpet cleaning. When I called and asked her about it she said our voucher would not be valid, I reminded her of our conversation and she asked me to hold for a second. When she returned, she said that it was actually for stains. We had no stains that could not be removed from the carpet. She sent me pictures, but it looks like the carpet was not even cleaned when they took them! Any advice on how to pursue this would be great.
Thanks

