I live in MD, but the medical group (run by a large university), whose billing practices, I question is in DC.
Does federal, MD, or DC law or regulation require that the billing statements show payments made by the patient? The statements say that payments received after the statement closing date will be included on the next statement. However, the payments I make, to cover charges not paid by my insurance, are never listed; only the payments made by my insurance company. Each statement is multi-paged with lots of charges and insurance payments. Therefore, I can't determine whether my payments are ever processed. I've written several letters to the billing department and to the head of the group, but have never received a response.
Is there any agency to which I can complain?

