I live in Texas, and have had a small debt (less than $200) turned over to a collection agency. I disputed the debt from AT&T, and presented my case to the collection agency, proving that the service had not been provided. The debt is still under review within the collection agency, and my question is two-fold.
1 - When I faxed my case to the collection agency, I called to confirm that it had been received. I was told that the fax had been forwarded to their dispute specialist. When I asked to speak to her about my case, I was told she does not accept incoming phone calls. Is it legal for me to not be allowed to contact the person handling my dispute? Is there any action I can take (perhaps with the FTC)?
2 - If the collection agency, acting on behalf of AT&T, decides that the debt stands, do I actually have the right to be sued, rather than having that debt turned over on my credit or having to pay the debt? I would love to have this case turned over to an arbiter or small claims, that's how confident I am in this.
Thanks for the help.

