I found an itinerary at Cheapseats' web site that met my requirements for an upcoming trip. After I had purchased the ticket, I received an E-mail from them telling me that two of the airlines contained in my ticket did not have reciprocal agreements so they could not issue the ticket. The E-mail was very explicit that the ticket would not be issued and my credit card would not be billed. I still have the E-mail. I called their 1-800 number to ask about this and it was explained to me. The person on the phone helped me to choose another itinerary that would work for me. I ordered that ticket and paid for it with my credit card. The following day, I was at my credit union's web site when I noticed that my credit card (issued by my CU) balance seemed higher than it should be. In checking, I discovered that I had two charges from Cheapseats. They were for two different amounts so it was not a matter of the legitimate charge coming in twice. The first charge to appear was for the un-issuable ticket, the second was for the legitimate ticket. I called Cheapseats and asked about it. I was told that this could not happen. After a lengthy discussion in which the issue was not resolved, I asked to talk to that person’s supervisor. After being put on hold (and dropped three times) I was told that the supervisors were all in a meeting and that one would call me back. No one called me back. The following day, the ticket that could not be issued was delivered to my door along with the one that I did purchase. I have called back several times and have talked to several different people. The issue has not been resolved. Let me add that the reservation number on the E-mail telling me the ticket could not be issued matches the number on the paper ticket and on the credit card charge.
What I would like to know is who can I register a complaint with? Cheapseats corporate office does not have a phone number other than the 1-800 number. And that has gotten me nowhere. I have disputed the charge with the credit card company. Is there some government agency that oversees things like this? Since this involves the internet, is there an agency that oversees that? I did several internet searches and all I came up with is fraud due to identity theft. I know this is not the same situation. I also know this can be resolved but Cheapseats customer service has been worthless.
Could somebody please provide some advice about this?

