Preface: Pardon the superflous subject line. I should have typed: 'Illegal/Dangerous business practices'
Hi, I'm from Washington state and I have questions about a potentially illegal and definitely dangerous business practice.
I just talked to what was apparently a high-up Nike corporate person on the phone about this very issue. The issue being that Nike is refusing to accept some of their recalled shoes from me, and...he wasn't helpful in any regard (he was quite dismissive actually) about this situation. Here is info about the recall:
The shoes in question have metal parts (encased inside a rubber sheath on the heel of the shoe) which have caused injuries in the past, hence the recall. I am a shoe collector/trader/designer, and I come across odd shoes from time to time. I have sent these specific recalled shoes to Nike before, (a handful of times over the years) and in return they sent a product voucher which can be used on Nike.com.
My question is, isn't it highly illegal for them to refuse to accept a dangerous recalled item? I feel VERY insulted right now because Nike is my favorite shoe company and I have invested A LOT of time with shoe-related endeavors over the years. For them to treat me like some loser who is not worth their time is very.......disheartening. (to say the least) I guess that I feel particularly insulted due to the fact that I grew up with Nike shoes and because I have a passion for shoes in general. (but particularly Nike shoes)
Besides filing a formal complaint, what other options do I have? What should I do? I think it's extremely wrong for them to disallow me from sending in recalled shoes and although I may not be thinking straight at the moment, I have thought about the potential of taking them to court, but...it's me vs Nike, and...what chance do I have?
Thanks your your time and I would highly appreciate any advice about this situation.