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  1. #1
    Join Date
    Oct 2007
    Posts
    6

    Default Retailer Refusing to Honor a Non-Error Price

    Last night I ordered some items from an online retailer for $26 each. I noticed today that they have raised the price on these items to $33 each and have not contacted me about my order. I am concerned that they do not intend to honor the original price.

    I received an email from them before they raised the price that says, "Thank you for your order! Your order has been received and will be shipped. You will receive an email with your shipment information once we have processed and shipped order." However, their website policies include this line: "We reserve the right to refuse the processing of any order placed on our website."

    I haven't received any communication except for that one email. If this is not merely from some kind of delay, my question is this: do they have any grounds for refusing to sell me these goods?

    Futhermore, is their policy, which basically says that they can refuse to sell at an advertised price even when the price was not the result of an error, legal? If it is, what's to stop every store from baiting and switching all their customers this way? Finally, if they do try to refuse to sell, do I have any sort of recourse? They're in Missouri, and I'm in New York.

    SC

  2. #2
    Join Date
    Jul 2006
    Posts
    5,437

    Default Re: Retailer refusing to honor a non-error price?

    Q: Futhermore, is their policy, which basically says that they can refuse to sell at an advertised price even when the price was not the result of an error, legal?

    A: Yes.

  3. #3
    Join Date
    Mar 2005
    Location
    Michigan
    Posts
    28,906

    Default Re: Retailer refusing to honor a non-error price?

    This is, at this point, entirely theoretical? The merchant may still ship your order at the original price?

  4. #4
    Join Date
    Oct 2007
    Posts
    6

    Default Re: Retailer refusing to honor a non-error price?

    Quote Quoting aaron
    View Post
    This is, at this point, entirely theoretical? The merchant may still ship your order at the original price?
    Yes, I haven't been informed that they will refuse to ship at the original price, but I suspect that it may indeed happen.

    SC

  5. #5
    Join Date
    Apr 2007
    Location
    Il.(near StL,Mo.)
    Posts
    5,252

    Default Re: Retailer Refusing to Honor a Non-Error Price

    Let's wait & see what happens.

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