
Quoting
rmet4nzkx
As Lealea correctly informed you, there may be a charge, this is something they will inform you of when you order your records, if there are a lot of records, you and or an agent may do an on site review of the records and order specific copies of the originals. Please understand that a facility may only provide you with copies of their original records and not that of other provider's. records that may be a part of your file, that is where the on site review may be necessary. In other cases and in the case of psychological records, the provider may only be required to provide a report in lieu of the original records, or to send the records to another provider who will supervise your review.
Most facilities have member services or ombudsman to help you when you encounter difficulity. I hope this helps.