Page 1 of 2 1 2 LastLast
Results 1 to 10 of 12
  1. #1
    Join Date
    Oct 2012
    Posts
    6

    Default Complaints to Apartment Management-No Response

    My question involves landlord-tenant law in the State of: Texas

    What can be done if apartment management is not keeping community clean or holding people accountable? Multiple reports have been made to the management, all the way up to the owner. No response back. What is happening: people leaving trash on the ground at dumpsters constantly, open diapers, mattresses. The mattresses are left for weeks at a time. Last week a large amount of soiled diapers ( at least 75) were left on the ground. At least 7 reports to code department. What would be the next step? Heath department? Thanks

  2. #2
    Join Date
    Jan 2008
    Posts
    252

    Default Re: Complaints to Apartment Management-No Response

    Have you sent these notices in writing? How does your lease address these issues? What did code enforcement do?

  3. #3
    Join Date
    Sep 2020
    Posts
    159

    Default Re: Complaints to Apartment Management-No Response

    Move...

  4. #4
    Join Date
    Oct 2012
    Posts
    6

    Default Re: Complaints to Apartment Management-No Response

    @Zigner Understood and agree. However, my situation does not allow me to move at the moment. I am trying to find a way.

    @lill The complaints have been submitted by email. Another resident has done so as well. The lease states they are responsible for keeping "common areas" clean. Code enforcement took the complaints and I looked online to see the complaints and none of them were listed at all.

  5. #5
    Join Date
    Oct 2006
    Posts
    16,428

    Default Re: Complaints to Apartment Management-No Response

    Quote Quoting JillD4
    View Post
    @Zigner Understood and agree. However, my situation does not allow me to move at the moment. I am trying to find a way.

    @lill The complaints have been submitted by email. Another resident has done so as well. The lease states they are responsible for keeping "common areas" clean. Code enforcement took the complaints and I looked online to see the complaints and none of them were listed at all.
    Emails are not "in writing". Either show up at the office and make your complaints in person, where they cannot ignore you AND put your complaints in writing. Not an email, not a text but in writing, on a piece of paper, mailed to the office by certified mail.

  6. #6
    Join Date
    Oct 2014
    Posts
    8,225

    Default Re: Complaints to Apartment Management-No Response

    Quote Quoting llworking
    View Post
    Emails are not "in writing".
    I disagree. Emails are composed of the written word, and thus are a "writing". The only difference is the medium on which the words are written. Whether written on cave walls, stone tablet, papyrus, paper, or displayed on electronic devices doesn't change that the message is written. Whether an e-mail is sufficient for some legal purpose is another matter; in some circumstances a particular type of written communication may be required. But unless the lease contract requires a particular manner of making complaints (and so far JillD4 has not mentioned if it does) then an e-mail should be sufficient to prove that she told management her concerns should that become an issue later on. Sure, a formal letter may look more impressive, but at this point it's not going to tell the management company anything different than it was already told by e-mail. If the management is not responding to e-mail, I doubt using a letter will be any more effective. Both can be just as easily ignored.

    Showing up to talk to the management company in person would be the next step I would recommend. They can't as easily dodge responding to you when you are standing right there waiting for the response.

  7. #7
    Join Date
    Nov 2013
    Posts
    7,040

    Default Re: Complaints to Apartment Management-No Response

    Go talk to your local health official.

  8. #8
    Join Date
    Oct 2012
    Posts
    6

    Default Re: Complaints to Apartment Management-No Response

    The office is closed due to pandemic and will not see anyone. This is what they state "Due to COVID-19 our Leasing Office is closed to the public. Our staff is working in the office and can assist you over the phone or via email."
    However, there is no assistance whatsoever. There seems to be a lack of assistance to specific individuals who have made complaints even when the assistance requested is not complaint related. The people that complained are disabled as well. An email to the manager on September 13 regarding a different topic not a complaint. I have not gotten a response back and no one answers the telephone in the office. I am sensing retaliation here.

  9. #9
    Join Date
    Oct 2016
    Posts
    4,299

    Default Re: Complaints to Apartment Management-No Response

    Send them a letter via the USPS with proof of delivery.

  10. #10
    Join Date
    Sep 2020
    Posts
    159

    Default Re: Complaints to Apartment Management-No Response

    Apparently, management IS dealing with the improperly/illegally dumped items. The OP is simply unhappy with the length of time it takes in some cases.

    1. Sponsored Links
       

Page 1 of 2 1 2 LastLast

Similar Threads

  1. Quiet Enjoyment: Complaints About Noise Made by a Child in an Apartment Complex
    By lawfacts in forum Landlord-Tenant Law
    Replies: 1
    Last Post: 01-22-2017, 09:56 AM
  2. Giving Notice: Asked to Vacate an Apartment After Making Noise Complaints
    By jon84dwk in forum Landlord-Tenant Law
    Replies: 1
    Last Post: 10-19-2016, 02:01 PM
  3. Unwarranted Complaints To Management At Work
    By jfsebastian in forum Employment and Labor
    Replies: 2
    Last Post: 01-06-2008, 05:37 PM
  4. Eviction Process: Being Evicted From Apartment, And Response Is Due
    By tpalmer01 in forum Landlord-Tenant Law
    Replies: 1
    Last Post: 01-17-2007, 08:39 PM
  5. Repair and Maintenance: Written Complaints to Management Company
    By VERONICA in forum Landlord-Tenant Law
    Replies: 1
    Last Post: 02-11-2006, 01:05 PM
 
 
Sponsored Links

Legal Help, Information and Resources