We renewed and signed the lease via DocuSign. We never had the paper lease in our hands.
Under our old lease we were required to put the utilities in our name, in which we did, we attempted to pay that bill several times, and when they asked for my name and account number, they said that the bill was not in the name that we gave; and would not give us any information about the account.
We renewed the lease by signing it via DocuSign. The landlord never informed us to reput the utilities in our name after we renewed the lease. We never received a copy either.
We were willing to pay the water company because the utilities were in our name under our first lease. When we renewed we did not know that we had to reput the utilities back in our name, because we never physically saw the new lease we just signed everything electronically. We still don’t have a lease copy.

