When I started on Medicare years ago I also signed up for a Medicare Supplement Plan, and received a benefit booklet listing in detail what services are covered and which ore not.
Recently I was informed by the Plan that a certain procedure was not covered. I called the Plan company and told the representative that the booklet states explicitly that the procedure is covered.
He asked me what the date on the booklet is and I told him it was January 2004. He then laughed and said that it is totally out of date and experienced several revisions since then, and that the coverage for this procedure has been eliminated.
I told him that his company never sent me any revised benefit booklet and that my selecting his company and signing up was based on the 2004 benefit booklet. He said he will send me the latest issue if I so desire.
My question is: Do I have any recourse or is this a lost cause?