My question involves insurance law for the state of: California
Hello. So, I had interior water damage after the very heavy rains a month+ ago. After fixing the roof leak, I filed a claim for interior damages (the ceiling collapsed in places). Shortly after, I received and submitted three quotes from licensed contractors for all the interior repairs plus everything else associated with it. (I was in the building industry for years and know what needs to be done.) Now, my homeowner’s insurance company (major name) is being VERY pushy about me getting more quotes from their list of “preferred contractors.” Hmm.
That said, the notice at the bottom of the adjuster’s emails always has the below statement: “Independent contractors on this list are not employees or affiliates of (insurance company) and does not perform repairs, retain contractors for customers or guarantee the quality of repair work. (Insurance company) customers are under no obligation to use any particular contractor and the use of a particular contractor is strictly voluntary. (Insurance company) customers are responsible for the selection of the contractor and payments to the contractor for the work performed. The cost of the repair or mitigation services can be submitted to (insurance company) for consideration and reimbursement but is subject to a review of the coverage afforded by the customer's policy.”
So my question is, is getting quotes from the "insurance company preferred" contractors mandatory on my part or only voluntary? After reading the above a few times, I cannot quite tell.
Additionally, my 98-year-old mother lives in the house and given the Covid-19 issues with all the workers inside, I will need to put her in a hotel during the repairs (estimated at 10 days or less). I keep asking if there is compensation for this. The insurance company says "yes" on the phone, but so far, I cannot get a reply in writing.
Thank you for your input!