My question involves business law in the state of: California
I own and operate a small business where we provide exercise services for our clients. A client from 2017, who worked with a staff member who is no longer with us, emailed me today asking a refund for his purchase of the package of 16 sessions since he only used the first session. Our company policy is that we offer refunds for the remaining sessions within the first year but honor the usage of those sessions beyond the year. What makes this complicated my previous staff member did not acquire signature that outlines this policy. We of course reached out to him to schedule his future appointments but he never responded to any of our phone calls and emails.
So I eventually called him back, said the exercises were not working (which he never expressed to us) and he claims he is entitled to a refund due to California laws for prepaid services. I cannot find any such law or legislature to show that he is correct. Does anyone here have any knowledge regarding prepaid services law in California and refund policies? Thank you for your help in advance.