My question involves landlord-tenant law in the State of: Georgia

I have lived without problems in my apartment complex from April 2016 to July 2019. I have been a model tenant, paying rent on time, making no noise, making few maintenance requests. I experienced my first problem in July 2019 when I asked for clarification about a new parcel system that was introduced. The office staff were unresponsive and when I gave my feedback about that in a customer survey, they have not spoken to me since. I have not received my normal renewal letter that we get every year. What are my rights?

A FEW MORE DETAILS: The property management company that owns the apartment complex has a terrible online record, with an F grade with the BBB. This was *not* the original property management company that I signed my initial lease with in 2016. The company was changed without consulting tenants and so I am now in the position of having to negotiate with a non-communicative company which quite frankly looks extremely shady judging by the reviews I have seen.