My question involves a consumer law issue in the State of: California
I might be making this a big deal, but this is not about the amount, but the principle. I am curious if I can do anything else or just end it. So today I went to Macy's local store (I bought some things online and was left with like $6 bucks on a Macy's gift card). I requested it since it was under $10 if I can just have the cash since I want to throw the gift card away. Associate looks at me lost than calls the manager and comes out rude (acting like I was going to scam them for $6). I ask for the store number and leave. Having a hard time trying to get ahold of Macys corporate # I got ahold of corporate in the end and was straight out denied despite that this is a law in California stating that this is Macy's policies etc. She didn't seem like she cared much so I was curious can I do anything else here? Anyone I can contact and get ahold of in the state of California to look into this? Would the BBB help out in anyway? Its not about the money, but the principle that if their is a law that it should be abided. Like in Gamestop (I didnt even request it I was surprised). I used a gift card to buy a game and it had like $3 in change the guy gave me the rest in cash so I could dispose the gift card. I posted a picture that even Jack in the Box (I seen it around) has that stated.
I came around through this article and it seems that I would have to go through a small claims court (link of an interesting article: https://sacramento.cbslocal.com/2014...rd-refund-law/)
“There’s not much a consumer can do, other than file a lawsuit in small claims court,” he said. “And most people won’t do that for a couple dollars.”
Not going to go to court for this obviously. So any other options? Would emailing corporate help (getting ahold higher up maybe). Anyone I can contact in the state of California that can do something about this. I mean if its a law that has been enacted it should be followed. Also its not about the money, but about the principle here. I was burned once a while back when a store closed never used the gift card and lost the money. The way Macys is doing who knows what can happen in the long run.