My question involves a consumer law issue in the State of: Wisconsin
I live in Wisconsin, but this odyssey started in Orlando with a stop in Atlanta then on to the final destination in Green Wisconsin.
A week ago I was returning from a week at Walt Disney World on Delta airlines. I was booked on a flight from Orlando to Atlanta with a 3.5-hour layover in Atlanta then on to Wisconsin. My seat was essentially in the rear of the plane with an economy ticket so I board close to last. Delta announced that there was not enough bin space for roller bags so my bag was checked. I am not sure if they ran out of space or this was being done to keep from running out of space.
I took what I could fit in my "personal item" out of my carry on which included my computer, my steroid asthma inhaler which had one dose left on it (there is a counter, it contains 60 doses) my rescue inhaler and my daily meds that were in weekly dose containers. I left an unopened steroid inhaler (cost $240.00 and an unopened rescue inhaler $55.00) in my carry on as I had enough medication for the flight and I had limited space in my personal item. I took out my car keys, phone, lightning charger cord, and battery and what I could carry.
When I arrived in Wisconsin my bag was light when I claimed it at the luggage belt. I opened the bag which was new, a soft-sided zippered bag and all that was in it was an umbrella and a shirt. All the pockets had been opened and everything was stolen. This was not a bag bursting open, someone had gone through and taken everything but the items mentioned.
Delta is requiring receipts for everything in the bag and is depreciating everything. They have now closed the case before I was done submitting receipts.
What is the airline's liability? Can they close the case without my saying I am done submitting receipts? No time limit given.