Quote Quoting llworking
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The advice you are getting that you are not responsible is based solely on the fact that someone thinks its unreasonable for them to have taken 4 months to figure out that it might be an equipment problem. I don't agree with that opinion. However, even if that is a valid argument to make, that doesn't absolve you from being responsible for part of the 4 months.
My advice wasn't based on that. It was based on the fact that the OP had the problem fixed very quickly once he knew there was a problem.