Quote Quoting Mark47n
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And the tenant didn't notice that immediately?!

I'd agree that you aren't on the hook as you did address the issue upon being notified. It's now on you to determine what you want to do. You can split it, you can give them a one time break, or ignore them at your pleasure/peril.
I think they did notice it immediately - but I can see how they may have thought the first bill was a fluke. And the next bill they thought it was their fault and tried to reduce usage, and ... well, and so on. They got a bit of a run-around from the energy utility - their magic software attributed the usage to several different things, none of which was heating/cooling.

Thanks all for the input. It seems I'm likely not responsible/liable, but I am free to give them a break without agreeing that any of the problem is my fault.

I will keep checking here for a while in case someone else wants to weigh in.

Thanks again!