Quote Quoting MisterAcoustic
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Hi PayrolGuy,

I'm not certain of the exact amount, but a guess would be that they were billed about $300 per month over what their normal usage would have been, for basically four months - so call it $1200 total.

The rent is currently $850.
And the tenant didn't notice that immediately?!

I'd agree that you aren't on the hook as you did address the issue upon being notified. It's now on you to determine what you want to do. You can split it, you can give them a one time break, or ignore them at your pleasure/peril.