My question involves a consumer law issue in the State of: interstate transport
I hired a moving company based in Texas to perform two services: transport my car from NJ to CA in August, and transport my home furnishings from NJ to CA in September. The company has a DOT number and MC number, visible at the Federal Motor Carrier Safety Administration (FMCSA).
My car arrived damaged. The mover admitted it was in his care when damaged and that he would provide an insurance claim number the same day (I have this in an email). I do not know what state the incident occurred in. This was two weeks ago. I have since email, phoned, and texted him to no response. In the meantime, he has my home furnishings in storage in Texas, and I am concerned they will be held hostage since I have not heard from him.
I have the contract, his cargo and liability insurance policies, saved emails and texts, and before/after pictures. I was away during pickup and delivery, but have witnesses with multiple-angle pictures of the vehicle. I also have the moving company's social media profiles, as well as the moving vehicle's license plate, the Penske trailer hitch's license, and the driver's first name and number.
I have reached out to my auto insurance, his liability insurance, and his cargo insurance. I was told his cargo insurance excludes vehicle transportation. I also filed a complaint with the FMCSA and the Better Business Bureau. The insurance companies thus far have not heard back from him. Without first hearing from him, insurance cannot segregate the claim for reimbursement.
What can I do? I've considered filing small claims, even calling local Texas PD to see if they'll knock on his door. I don't want my goods held hostage, nor my insurance deductible unredeemed.