Well, that's what I thought. It was never a problem before this and I've been working on meal delivery for 8 years. Also, if a client is not going to be home between 11 am and 1 pm, they are supposed to call the meal service and cancel delivery for that day. I entered with good intentions, assuming all the proper arrangements had been made. Whoever scheduled the meals for this client should have followed through with instructions to them, or the client call and cancel.
How am I supposed to make sure the client gets the meal unless I go to the door, and that door is 20 feet inside a chain link fence?

