Lawdy lawd! If that was a "story" I coulda made money on, woulda been able to retire from JCP like 12 yrs ago. Especially with the ".....I was just grabbed/manhandled/assaulted/wrestled-to-the-ground for no reason....." And the secondary "I was so scared I was being....." variant.
By the time I was through with the physicality, badguy interview and report write, a situation that "your friend" encountered wringed out of the PA's as Robbery 2nd/Felony. (my third favorite f-word)
BTW! Policy request/demand through discovery was denied 100% of the time for relevance.
The most of that I ever saw usually was an articulation issue. You've had to have seen that (ad-nauseum) way more than I. My career report tally was only in the mid 8,000s.

