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It's easy to blame an employee but the fact is that the information you give is put into the computer system of a huge nationwide bureaucracy and it simply takes time for stuff to get changed in that system. It goes at it's own pace. You can certainly go to another office but things won't move any faster.
Address changes can take 30-60 days and in some cases longer. A person cannot become their own payee soley based on their or a family members requesting it. There is a,reason your brother was not his own payee. Your brother can ask his doctor for a,letter stating he can manage his finances. But it is no guarantee SSA,will agree. SSA,may or may not decide your brother is no longer disabled and stop his monthly benefits. Going to a different office will make no difference.