There should also be a Patient Advocate that might be able to help.
That the VA offers all those wonderful services on its splashy websites doesn't mean that they do them in house. I certainly can't imagine any VAMC doing an organ transplant. Many of the offered services are performed by medical specialists in the local community.
While one VAMC may be doing CTS surgery in house it is likely on a trial basis before the procedure is available at every VAMC.