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  1. #1

    Default Bed Bug Bites While in a Hotel

    My question involves an injury that occurred in the state of: NV While staying in a casino/hotel, I sustained numerous bed bug bites and they were so bad I needed to visit Urgent Care for prescription drugs for the infections and horrible discomfort. Reported this to management and security for a report filing. They now are offering me casino comps for the fees I incurred, and not even wanting to reimburse me for the costs I have paid out. I feel this is unacceptable, and wonder how to proceed with this. I am here on vacation, and have lost 3 days of it, with one entire day being at Urgent Care, being miserable and ill from the effects When I explained this to the front desk manager, she told me her boss was no longer going to discuss it...what was offered is what I would receive...PERIOD. Should I just let this go? I am still suffering from the results of these bites, and as the doctor informed me, new ones are still surfacing 2-3 days after the initial ones appeared. Thank you for any direction or advice.

  2. #2
    Join Date
    Mar 2013
    Posts
    17,068

    Default Re: Bed Bug Bites While in a Hotel

    You're going about this wrong. You should be dealing with the hotel's corporate people. You can find out the who and the where on the internet. Then put them on written notice of what happened and your progress to date, indicating that you will seek compensation at a later date when you are fully recovered from the medical consequences.

    Never discuss what you want until you are fully recovered and can quantify your claim.

  3. #3

    Default Re: Bed Bug Bites While in a Hotel

    Thank you so much for the info. I know I am not over this yet. I now have a fever and other complications. I will proceed the correct way now. I appreciate your time.

  4. #4
    Join Date
    Jan 2010
    Location
    New Jersey
    Posts
    3,625

    Default Re: Bed Bug Bites While in a Hotel

    Bed bugs know how to hitchhike without you knowing. Make sure you inspect all your belongings and wash all your clothing in HOT water before bringing any of it home.
    I'm not a lawyer, but I did stay at a Holiday Inn Express last night.......

  5. #5

    Default Re: Bed Bug Bites While in a Hotel

    Wow! I was told how they an infiltrate your home...so I got professional advice. It involved, freezing the clothing, washing, then heating to a high temp and washing once again. The luggage will not be brought into my house. It was set outside in the hot AZ sun, as were my shoes, just in case. I have never experienced anything like this before...and bed bug bites are just horrible. They actually inject you with an anesthetic before they bite you, so you can't feel it and they can continue to feed on you!!! I had a very knowledgeable doctor. They are little vampires...and what they leave behind is horrendous.

  6. #6

    Default Re: Bed Bug Bites While in a Hotel

    I was told when I filed the report that I do not get a copy of it...that it belongs to the casino. They did, however, give me a file reference number. I didn't understand why I was not allowed a copy of a report I was asked to sign by security. Is this correct, and legal?

  7. #7
    Join Date
    Mar 2013
    Posts
    17,068

    Default Re: Bed Bug Bites While in a Hotel

    Quote Quoting hopej50
    View Post
    I was told when I filed the report that I do not get a copy of it...that it belongs to the casino. They did, however, give me a file reference number. I didn't understand why I was not allowed a copy of a report I was asked to sign by security. Is this correct, and legal?
    They have no obligation to give you a copy.

    But when it was handed to you to sign you could have stepped back and taken a picture of it with your cell phone.

    Remember that any time somebody hands you something to sign. Assume that you won't be given a copy so take pictures of the document.

    When you write to corporate just refer to that reference number.

  8. #8

    Default Re: Bed Bug Bites While in a Hotel

    Just wanted to tell you adjusterjack - I emailed the claim letter one day to the corporate offices, and the very next day I got a phone call. So, thank you for the advice...it was right on.

    Kind of figured that. Just a tad bit against staying there -gun-shy I guess you could call it. I had such a horrible reaction to the bites....just thinking about it all makes me cringe - big time!!!

  9. #9

    Default Re: Bed Bug Bites While in a Hotel

    I heard back from the general manager of the hotel/casino today. The legal dept offered me only reimbursement for my expenses. Nothing else. He told me they have never paid anyone anything for this...went to court one time and the injured parties received nothing. He also stated that their legal staff does not want to set precedent...that if they pay me anything above expenses they would have to pay everyone the same way. He told me to think about it for a few days...but that the legal staff would get me a letter of denial. I was not asking for that much. Does anyone know if there has never been any pain and suffering or loss of anything due to bug bites in the history of bug bites? That is what he is leading me to believe. He says they proved they are not able to control it any more than they do already...that is why they never lost a case. Or the one and only case they went to court over. He added in some free nights at the hotel. It's as if unsuspecting guests go there and take their chances with getting bitten by these bugs....and they get off totally even know they know there is a huge problem with them. This seems wrong to me. Any ideas on what I should do?

  10. #10
    Join Date
    Jul 2010
    Posts
    7,626

    Default Re: Bed Bug Bites While in a Hotel

    Quote Quoting hopej50
    View Post
    Any ideas on what I should do?
    You can accept their offer or start looking for an attorney to take them on in court. They are offering to cover your expenses, which is generous of them since their liability has not been established especially if they are now offering cash versus comps.

    While I'm sure someone, sometime in history was able to establish losses/pain & sufffering/etc.. above expenses; it would take a lot of legal research to locate it. It would also require a fact set far more egregious than yours appears to be.

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