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  1. #1
    Join Date
    Jan 2019
    Posts
    1

    Default Can a Service Provider Require You to Provide Direct Access to Online Accounts

    My question involves business law in the state of: FEDERAL

    I've been shopping around for a new processor for my "high-risk" business and agents from two different companies stated they wanted my username and password for my account with you and my other two "low-risk" processors, which are both active. This sounds absolutely criminal. Have you ever heard of such a thing?

    The excuse the last agent gave was:

    "Yes, usernames and passwords. Because none of them provide monthly statements, the underwriters need the logins so they can review the accounts."

    I feel like I should report these people to FBI-IC3, because not only will they have "unnecssary" access to my entire banking history, which is not relevant to them. They can then commit financial or other crimes in my name. When I complained to the last agent she replied:

    "If you don't want to provide your user info, you can create a user account specifically for us that is reports only. We just need to validate sales/refunds/chargebacks"

    What do you think about this? Is she back-peddling, because I challenged her about her "unusual" demand? This sounds really fishy to me. Also, why can't I just generate the requested reports and print them to a pdf or csv? This sounds just nuts.

  2. #2
    Join Date
    Oct 2014
    Posts
    7,091

    Default Re: Cyber Crime

    Quote Quoting hgfhj
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    What do you think about this? Is she back-peddling, because I challenged her about her "unusual" demand? This sounds really fishy to me. Also, why can't I just generate the requested reports and print them to a pdf or csv? This sounds just nuts.
    It does not violate federal law for the company to ask for the access; you have the right to decline to give them that access and they have the right to decline to do business with you. If you give them access and they abuse it, that may result in a crime. As for why you can't print them yourself, you'd need to ask these firms about that. My guess is that they are concerned that you would submit falsified documents. What kind of high risk business is this? Depending on what it is, you may have very limited choices for processors.

  3. #3
    Join Date
    Jul 2018
    Posts
    1,068

    Default Re: Cyber Crime

    Quote Quoting hgfhj
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    I've been shopping around for a new processor for my "high-risk" business
    Processor of what? What sort of "'high-risk' business"?
    Quote Quoting hgfhj
    View Post
    agents from two different companies stated they wanted my username and password for my account with you
    What does "my account with you" mean?
    Quote Quoting hgfhj
    View Post
    This sounds absolutely criminal. Have you ever heard of such a thing?
    Without some sort of clear explanation as to what you're talking about, there's no way to provide any sort of useful response, except to say that merely asking for something is not any sort of crime.

  4. #4
    Join Date
    Jan 2011
    Posts
    234

    Default Re: Cyber Crime

    Quote Quoting pg1067
    View Post
    Processor of what? What sort of "'high-risk' business"?
    I'm guessing merchant processor to run credit cards.

    I also have a business deemed "high risk". There are merchant processors that will work with you without requiring direct access to your financial accounts before they'll work with you.

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