My question involves an injury that occurred in the state of: California
Last night we ordered take out at a restaurant we frequent routinely. In the past we have received undercooked burgers at this location, but the manager there has always accommodated us by correcting the issue. However, what transpired last night was the straw that broke the camel's back.
We ordered a burger for my 4-year old girl through 'to-go' and it arrived raw in the center despite a request for medium-well. Patty was blood-red, while the outside was seared heavily and over-seasoned. We contacted the manager from our home to let him know of the issue, who knows us on a first name basis because of repeated issues. He had expressed that he has always had issues with the cooks in the kitchen and cooking times. He put another burger through and my wife had requested no seasoning on it this time around.
I picked up the other burger after talking with the manager, who was very apologetic. At no point was I rude or disrespectful to him. In fact, we have always had friendly conversation since as long as I can remember. After bringing the burger home, my wife noticed something shiny on it as my daughter was picking up the burger. She told her to put it down and had a closer look - it was a piece of glass. We first thought it was seasoning again because it looked like salt, despite telling them not to season the burger (which they still did). My wife dug deeper in the burger patty and discovered a shard of tempered glass that is 3-4mm long. We collected a total of 4 shards from the meat and have a photo of it.
We contacted the manager to let him know that this was the last straw. He again expressed his apologies and was rather speechless. However, we had asked him how 'bitter' are his staff. Realistically, no manager can really express that to a customer since issues like this are resolved internally rather than out in the public.
We are not sure if the glass was mixed into the ground beef in retaliation, but if a glass or something was broken near uncooked food that is being prepped, wouldn't cooks dispose of the contaminated food and start over?
What are my options here? My daughter wasn't injured, and I have contacted corporate headquarters of the restaurant already. We are being told to contact the county's health and human services as well to report repeated undercooked food offenses in addition to glass contamination.