I was in Officemax today. I had some time to kill, so I was browsing many different items in the store. So I found a USB cable that I needed and brought it to the cashier and purchased it. I then turned and went back for to look at something else. While I was looking I kept being asked if I needed help for which I said no thank you. One of the managers came up to me and was rude and said "do you need help" and I said no. Then she turned and said to another employee next to her, "look for open boxes". I was confused of what they were talking about?? So I found a software I wanted and went to the same cashier again. I gave my gift card I had. She kept running it through and she kept saying that there was a problem, all at the same time, all these young kid employees are swarming around me. So I got fed up, as I didn't do anything wrong, and I said nevermind, so I gave the software back to the cashier. I then walked out of the store and I noticed a police car parked out front, but nobody was in it. I kept walking to my car and then I looked around and an officer was running up behind me. So I turned around. He said, "why ya looking for me?" I was like, "I wasn't I just looked behind me". He said he was called for a shoplifter, and asked me why I wouldn't show what was in my bag. I was like, I just bought this and I was not asked to look in my bag. So He asked me to see in my bag, So I gave him my bag and my receipt. He said come back in the store to get this straightened out. I opened my jacket and pockets to show I didn't have anything else. We went back in the store and the girl manager looked at my merchandise and receipt. She then apologized and asked if I wanted the software still, and I said yes, so mysteriously, the gift card worked this time. Then I left. I was so pissed by the accusation and being treated like a criminal in front of everyone. So When I got home I called the store manager. The store manager was a different woman. SHe just downplayed it and said it was an issue about the gift card and not shoplifting and nobody accused me of stealing. I was like, yes they did accuse me of shoplifting and the officer even told me he was called to come becuase of a shoplifter. Then the manager was like, no, the officer was here shopping. I was like, that is a lie, the officer himself told me that he was called to come for a shoplifter. I said I was going to follow up with the police, and she said that she recommended that.
I am so insulted and embarrassed by the situation. The officer treated me like a total criminal, until we got back in the store and then nothing was said.
What should I do? What are my rights? Are they liable to be sued if I wanted to? How do you restore your integrity when you are treated like that. I will never go in that store again, everyone that works there will treat me like a criminal. This is so crazy.
Please let me know. Thank you!