Quote Quoting jk
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I’m curious; what consideration did you provide to have been awarded the comp benefits? In other words; how does this rise to the level of a contract?

prior to this recent change what was the written rule regarding cancellation of the comp dollars? In fact, were there any written rules regarding the comp dollars?

You state there was an oral agreement any betting would cause the comp money to be valid for 14 months. Who provided you with that oral agreement?


"...what consideration did you provide to have been awarded the comp benefits?..."

I made (purchased) bets at the sportsbook. X amount of dollars bet = Y amount of comp dollars.


"prior to this recent change what was the written rule regarding cancellation of the comp dollars? In fact, were there any written rules regarding the comp dollars?"

There was never anything in print - the sportsbook was - until March 2018 - not a part of the Players Club.

"You state there was an oral agreement any betting would cause the comp money to be valid for 14 months. Who provided you with that oral agreement?"

Sportsbook managers and supervisors.
Borne out by the fact that indeed my comp dollars were annually renewed for years.
And that comp dollars were being awarded at the orally stated rate.

The $1000 in earned comp dollars was obtained prior to May 2015, and kept being renewed until they were deleted after December 2017, as described in the OP.

Comp dollars earned after May 2015 were referred to as "new points" or "new comp dollars" as a new count began at that time, and customers were told that first the "old points" would be used up and when they were gone the "new points" would then be used.

And that both were still continually renewable under the original (oral) terms of "making a bet renews them for 14 months".
That was true until January 1st, 2018, as described in the OP.