My question involves a consumer law issue in the State of: California
I took my 2010 Camry to get an oil change from a company “like” Firestone. They neglected to put my oil cap back on after the oil change. One week later we noticed that the “low oil pressure” indicator light was blinking so we called the “oil change” place and they refilled our oil and gave us a new cap. One week later again, no oil. The “oil change” place took our vehicle to a Toyota Dealership and the dealership advised us that we need a new engine because of rod knocks due to the car being driven with no oil. The claim department for the “oil change” place asked Toyota to replace the engine with a used engine which Toyota denied as they do not warranty used engines. This is what Toyota informed me as they told me not to mention this to the “oil change” claims department. Granted we were given a loaner car to drive to and from work which we had to put a $200 deposit on and it been 4 weeks. We still make payments on the toyota. What should I do? Any advise is much appreciated. The cliams department does not know that I am aware of them trying to replace my car with a used engine. I have been feeling appreciated until I heard that from Toyota. Should I notify my insurance company?